Not so long ago the Scottish Chief Dental Officer undertook a nationwide touring roadshow to gain information and ideas for wholesale changes to oral healthcare delivery. The resulting Oral Health Improvement plan (OHIP) was formulated and was launched on 24th of January 2018. The Health Secretary is quoted as saying,
“Record numbers of Scots have access to NHS dentists, and as a nation our oral health is improving. But poor oral health is entirely preventable and we need to ensure we do all we can to tackle it, and break the link between oral health and deprivation.
“The Oral Health Improvement Plan will support the profession to spend more time on what they do best –providing excellent care for the patients who need it most. We will continue to work closely with them as the recommendations are implemented. It will ensure people get the personalised care they need, when and where they need it.
“We will reach out beyond dental practices to support communities to find innovative ways to support people lead healthier lives –particularly in deprived areas or among older people.”
I vividly recall a meeting at which the CDO was guest speaker after the plan was formulated. There was great unrest that dentists would be left to explain all the complexities of the changes to the public, with all the time, arguments, stress, etc that this would involve. She assured all in the audience that funds would be made available to communicate to the public the changes to NHS oral healthcare by way of leaflets, media, posters, etc.
However, since then the OHIP seemed to have been pushed into a siding. The shelving of the plan seems to have occurred shortly after someone asked, “where is the money coming from?”
Roll forwards a year and the OHIP is mentioned in the job description for candidates for the vacant CDO position in 2019.
So if you were the CDO with a job description including “You will be expected to lead the implementation of the Oral Health Improvement Plan.” How would you go about it?
The fundamental problems, identified over 2 years previously, still remain, and can be summarised as follows.
Quality vs. Quantity
For decades the emphasis has been on quantity of treatment. Budgetary pressures from the Government have forced practitioners to work faster to maintain viable businesses. Despite this the BDA and others identified a 30% reduction in average practice income since 2009 due to a combination of real-terms reduction in NHS fees and increased costs associated with ever tightening regulation. Part of this regulation comes from the GDC, who warn the profession against saying there is a difference in quality of treatment between NHS and non-NHS treatment. But faced with the stark reality of the inadequacy of the SDR and the changing emphasis on increasing quality from the NHS, it is difficult to escape the reality of the inverse relationship between quality and quantity which exists in all business worldwide.
A cynic would point out that on one hand, the GDC would take an individual dentist to task if he suggested he could devote more professional time to give better quality to an NHS patient if the patient paid privately. On the other hand, if the NHS says it wants to structure things to give a better quality of treatment, the GDC wouldn’t take the NHS to task in its admission that it has been actively promoting a poor standard of care.
Suddenly the Government want to change the emphasis to quality of care, but with either no increase or a reduction of the budget. This has therefore been firmly placed in the magic top hat for a bizarre illusion for the current CDO to perform. A magic trick befitting the best illusionists in the business. It is analogous to the attempts of alchemists to transform base metal into gold.
There are obviously costs associated with the desire to improve quality
- More time needs to be taken to provide higher quality
- If more time is being taken, remuneration needs to be increased to keep pace
- If more time is being taken, there has to be a commensal increase in manpower to enable the same volume of treatment to take place.
- An increase in workforce entails increasing the provision of university places for dentists, college places for DSAs, increased training spaces for hygienists and hygiene therapists
- If a greater workforce is required, there has to be an increase in physical buildings and surgeries.
- There is still the cost of keeping the public and profession informed of the changes, as promised by the previous CDO
The costs of all this need to be factored into the OHIP. Otherwise the same pot of money has to be spread more thinly.
So one major obstacle for the CDO is to conjure up the money. How can this be done?
Well Governments from time in memorial have always sought to force through their plans while everyone’s attention is in other directions. A kind of smoke and mirrors and misdirection one would normally associate with the best stage magician.
Under cover of covid, the CDO and Scottish Government seem to have unilaterally changed the SDR and other legislation with little (and at times) no consultation with the profession. On the face of it this is, of course welcome, as it provides some security of income to help keep practices afloat. It is after all practices which deliver the overwhelming bulk of NHS dental treatment far cheaper than any alternative. However, having implemented emergency funding, the confusion and arguments over various issues (funding the private element of practice income; provision of PPE;SOPs; legality of forcing practices to close fully to patients; reduce numbers of dentists which need to be paid by having no graduates or student intake; etc) the ideal environment for laying plans to finance wholesale reform of oral healthcare exists.
By softening up the profession with this misdirection and seeking to divide it, the way is opened to save money by making unilateral changes to implement the OHIP with minimal energy or resources left within the profession to resist.
Over the years the Government has manoeuvred the BDA/ SDPC (who they regard as being a dental trade union) and groomed them into a weaker position than they had decades previously. It wants to replace the open chequebook of the SDR with a greater means of budgetary control. It has seen how this was done in England with the imposition of UDAs and they certainly don’t want to discuss or negotiate, now, with practice owners. They would much rather keep practices under the financial thumb and force them to accept some new deal as part of the OHIP.
The usual means of doing something like this is to keep applying financial pressure, gradually strangling their target; depriving them of income (the oxygen that is needed for all businesses). Then make any increase in funds look like a huge favour; a gasp of relief from their victim. This happened with the enforced closure of practices, where the initial offer was 20%of the previous year’s IOS, making the intended 80%seem more generous than it was. The fear being that any words of dissent roundly criticised by the Government in public with phrases such as “Grasping dentists” aimed at alienating the profession and bringing on public scorn. After all the rest of the country is suffering; why should these pesky dentists think they should be a special case?
A magic trick befitting the best public stunts of Davids Blaine or Copperfield is then complete. Smoke and mirrors, misdirection of profession, Parliament and public and hey presto! A new structure of oral healthcare miraculously appears at little or no additional cost to the taxpayer and a completely malleable, impoverished, demoralised and divided profession.
The CDO has been employed as a magician
Magic, of course, is just illusion. To see how it is done requires a refusal to be misdirected. Not to look at the side issues and stay focused on the actual movements of the magician, whose aim is to get from point A to point B by layers of deception, with point B coming as a complete surprise finale.
We seem to be in the middle of a massive illusion. The problem is, we started at point A –contracts with Health Boards, with item of service supplemented by a complex and nebulous system of grants and initiatives. Point B has yet to be revealed. Just what the structure of oral healthcare will look like at the end of the trick remains a mystery. At the moment the magician has created the illusion and has introduced smoke and mirrors. He is halfway through a disappearing act.
- Practices are getting over 20% less than last year and are in a state of confusion through misdirection through slight of hand.
- The CDO magician reveals that more money has been created from thin air, to be spent on dental services and to keep the profession afloat during the crisis
- Some PPE has been miraculously pulled from up his sleeve. (Close observation has shown this to be as ancient as pulling an old string of handkerchiefs from a sleeve... and just about as moth-eaten)
- The public are totally bewildered, as routine care has vanished but the magician tells them (via a radio broadcast) that it is still there.
The problem is that the magician himself does not seem to have a clear vision of what point B is. What will be the structure or budget of the profession at the end of the trick?
If even the magician does not know this, he can’t possibly lead his profession through various stages to get there. If there is no destination, how do you get there?
This makes the CDO look less like David Copperfield, and more like Tommy Cooper.
The magician's Magic Circle looks more like a wonky Ferris Wheel which hasn't passed a safety inspection. Each carriage contains a different element of the profession and the whole assembly is getting ever-more rickety as time goes on. There is a growing list of casualties due to lack of care and maintenance and proper investment to the structure.
- Final Year students may not graduate
- VTs didn’t complete their year and some are unemployed
- Universities are planning on no First Year intake
- Associates are leaving practices, and some leaving the profession
- Dental nurses are being made redundant
- Skilled laboratory technicians are unemployed and lost to the profession
- Retiring dentists are not being replaced
- The promised openness of information to the public has been replaced with lies about availability of routine treatment and denial of a two-tier system
- Practices are closing
In reality, the magical transformation of dentistry is one big disappearance act.
Be under no illusion, if you compare the CDO to Moses, the trick of the parting of the Red Sea is not happening. The CDO looks nothing like Charlton Heston and he is not leading an exodus to an OHIP Promised Land of milk and honey. The exodus is from the profession.